AI-Powered Omni-bot Offers 100% Natural Language
SmartAction’s unique Omni-bot is a conversational solution that combines voice and chatbot functions to provide AI powered contact center automation in every channel. Omni-bot uses AI and 100% Natural Language capabilities to automate complex, repetitive tasks that agents are handling today.
Features and Benefits
Artificial Intelligence
Automate conversations never before possible -- conversations that only agents were having. Once configured in voice, deploy fast in message-based channels. No need to train multiple AI engines.
Automate conversations never before possible -- conversations that only agents were having. Once configured in voice, deploy fast in message-based channels. No need to train multiple AI engines.
Cloud-Based Platform
Scales with peak demand. Minimal IT resources and time commitment. Learn More
Scales with peak demand. Minimal IT resources and time commitment. Learn More
100% Natural Language
Handles knowledge base questions and dynamic, complex transactions that follow (i.e. kn... Learn More
Handles knowledge base questions and dynamic, complex transactions that follow (i.e. kn... Learn More
Agent Access
Mimics IVR best practices. Connects customers to agents for out of scope inquiries. Eli... Learn More
Mimics IVR best practices. Connects customers to agents for out of scope inquiries. Eli... Learn More
Dynamic Media
Carousel displays multiple images or products for easy selection. Streamlines ordering ... Learn More
Carousel displays multiple images or products for easy selection. Streamlines ordering ... Learn More
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